Learn the importance of developing and implementing a quality control process for your small business.
00:00 – Introduction
06:38 – What is QC?
07:42 – Why should you care about quality control?
09:34 – Reasons behind the lack of QC implementation in small businesses
16:27 – What does quality control mean for your business?
17:59 – What quality control methodologies work best for your small business?
18:52 – Integrating QC and culture of quality
22:17 – QC methodologies
44:54 – Complaints, products, and service responsibility
58:40 – Tips and action plan
1:15:04 – Resources
This video is from the Small Business Education Program. Visit our webpage for resources, upcoming classes, and more: extension.unr.edu/BusDev
UNR Extension Presenter: Reyna Mendez
The Small Business Education Program is part of the University of Nevada Extension’s Community and Economic Development Team. The Small Business Education Program aims to instruct small business owners and entrepreneurs about fundamental business concepts while providing access and direction to informational resources. The program team is bilingual in English and Spanish and strives to deliver as much content as possible in both languages.
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